Under Article 19 of Taiwan's Consumer Protection Act, customized products are not covered by the 7-day return period (cooling-off period). We cannot accept returns, refunds or exchanges on the grounds of personal preference, ordering errors or other reasons. Please choose carefully to protect your rights.

In accordance with the Consumer Protection Act, the 7-day return period runs for seven calendar days starting from the day after the customer (including you, a friend or family member, or a building manager) signs for the product. Within this period, products in brand-new condition with complete packaging may be returned unconditionally. Requests after this period cannot be accepted.

1. Under the Consumer Protection Act, consumers have a 7-day cooling-off period after the product arrives (note: this is a cooling-off period, not a trial period).
2. Returned products must be in brand-new, unused condition with complete original packaging. Please do not omit any accessories, as this will affect your return rights.
3. Protective products are consumables. Products that show scratches, chipped paint or similar wear after use are not eligible for return or exchange.

For non-standard returns or exchanges, such as a wrong item shipped, or a product that arrived damaged or scratched for reasons not caused by you, please contact the OVERDIGI Customer Service Center through the form within the 7-day return period. We will verify your order and assess the defect, and assist you as soon as possible.

1. Exchanges for a different model/style must be for a product of the same price. If there is a price difference, the request will be handled as a return. Requests beyond the 7-day return period (not a trial period) cannot be accepted.
2. Products for exchange must be in complete, unopened packaging. Products that have been improperly removed or used and show damage, abrasion, scratches, dirt or incomplete/damaged packaging, making them unsellable, or that are missing accessories, cannot be accepted.
3. Please submit your request to the OVERDIGI Customer Service Center through the Exchange Form.

1. Returned products must be in complete, unopened packaging. Products that have been improperly removed or used and show damage, abrasion, scratches, dirt or incomplete/damaged packaging, making them unsellable, or that are missing accessories, cannot be accepted.
2. If a return brings the original order total below the NT$600 free-shipping threshold, the NT$80 shipping fee will be deducted directly from the refund.
3. If only part of an order is returned and only the add-on item is kept, the add-on item will be recalculated at its regular price.
4. Please submit your request to the OVERDIGI Customer Service Center through the Return Form.
5. Refunds are always issued to the credit card used for the original payment (processing takes about 7–10 business days).

Once we receive your form, we will reply as soon as possible during service hours. Please fill in all details completely so we can assist you faster. (Reminder: please do not submit duplicate requests, as the system may automatically ignore them.)

Customer service hours: 09:30–17:30 (Monday to Friday, excluding weekends and public holidays)